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Elements and Performance Criteria

  1. Assess requirements of current work orders.

Required Skills

Required skills

customer service skills for

keeping clients informed of scheduling

negotiating scheduling changes

language literacy and numeracy skills for

communicating clearly and concisely verbally and in writing

estimating time to complete work orders and to travel between locations

calculating work order times and travel times

requesting advice or further information

seeking and receiving feedback

sourcing organising and recording information

planning and organising work including

accurately estimating timeframes

scheduling efficiently

time management

problemsolving and contingency management skills to reschedule work

selfmanagement skills to work alone and in a team

Required knowledge

company management structure and reporting procedures including

OHS procedures

reporting procedures

contingency factors that may affect pest management operation schedules

legislation regulations codes of practice and industry advisory standards that apply to pest management operations including OHS legislation

local conditions and travel routes

relevant software programs

scheduling methods

time requirements to perform each of the pest management services

types of pest management services offered

work order specifications

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed by reviewing an actual work schedule prepared under normal industry operating conditions or if this is not practicable in a realistic simulated work environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit

In particular the person should demonstrate the ability to

assess and prioritise work order requirements

allocate work to appropriately trained staff

negotiate rescheduling in the case of contingencies

schedule work orders efficiently

comply with company legislative and regulatory requirements for pest management operations

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context It is to comply with relevant regulatory or Australian standards requirements

Resource implications for assessment include access to

relevant databases and information sources including industry and company time allocations

work order instructions work plans and schedules and policy documents

assessment instruments including personal planner and assessment record book

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

This unit could be assessed on its own or in combination with other units relevant to the job function for example

CPPPMTA Organise and monitor pest management operations

CPPPMT3019A Organise and monitor pest management operations.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work orders may include:

access to work site, including:

timing of access

access and egress points

budget allocations

completion times and dates

dress and presentation requirements

job requirements and tasks

legislative and local government requirements

OHS requirements and emergency response procedures

requirements for working in isolated and remote locations

resource requirements – equipment and materials

specific client requirements, such as:

noise control

relationships with other customer activities

sensitivity of occupants to pests or management

use of signage and barriers

work schedules

work site contact persons.

Schedule period may include:

annual

daily

monthly

weekly.

Company requirements may include:

access and equity policy, principles and practice

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

company goals, objectives, plans, systems and processes

company issued identification badge, card or pass

company policies and procedures

defined resource parameters

dress and presentation requirements

duty of care, code of conduct and code of ethics

emergency response and evacuation procedures

employer and employee rights and responsibilities

establishing operator identity with client

internal communication channels and reporting procedures

maintenance procedures for equipment and PPE

OHS policies and procedures

personnel practices and guidelines

policies and procedures relating to own role, responsibility and delegation

quality and continuous improvement processes and standards

records and information systems and processes

training (induction and refresher) materials

work site access security clearance procedures.

Schedule may include:

charts and wall-mounted planning boards

electronic or paper-based

to-do lists

work diaries.

Client may include:

bodies corporate

building supervisors

companies or organisations

environmental health officers

executive housekeepers

maintenance managers

owners

persons in control of work processes

property agents or managers

tenants.

Legislative requirements may include:

Australian standards, quality assurance and certification requirements

award and enterprise agreements

industry advisory standards and codes, such as:

building codes

dangerous goods codes

relevant commonwealth, state and territory legislation and local government regulations that affect company operation, such as:

anti-discrimination and diversity

chemical controls

chemical registers and manifests

consumer protection legislation

dangerous goods Acts and regulations

declared pest (plant and animal) reporting

environmental protection issues

equal employment opportunity

freedom of information

industrial relations

motor and commercial vehicle transportation

motor licence and endorsement regulations

OHS Acts and regulations

privacy

public health

trade practices

workplace consultative arrangements.

Occupational health and safety (also known as workplace health and safety) requirements may include:

allergic reactions, such as contact dermatitis

animal management or control procedures

communication devices for isolated or remote locations, such as:

mobile phone

two-way radio

dermatoxicological control and prevention measures

emergency procedures for contact with toxic substances, such as:

splashes in eye or on skin

inhalation

ingestion

hazard identification and risk assessment mechanisms

health surveillance and monitoring, such as regular blood testing

hierarchy of hazard control procedures

industry advisory standards

information provided by national registration authority for chemical approval and state government authorities, such as:

agriculture

environmental protection

health and primary industry

injury and dangerous occurrence reporting

national and industry codes of practice

OHS control procedures, such as:

health and safety plans

job plans

job safety analyses

risk assessments

safe operating practices or procedures

safe work instructions

safe work method statements

routes of entry and potential symptoms of exposure to chemicals

safe work practices for equipment, PPE and chemical storage, including interpretation of material safety data sheets (MSDS) and hazardous substance information, such as long latency periods

safety, induction and refresher training

selection and use of PPE and clothing appropriate to hazard

up-to-date electrical test and tag compliance

use of chemicals according to MSDS

use of residual current devices

use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals

withholding periods and spray drift.

Personnel may include:

clients’ staff

colleagues

site visitors, including bystanders

venue, facility, building or shopping centre staff or management.

Work site may include:

building surroundings

buildings

domestic, commercial or industrial premises.